Support

Last updated: July 30, 2026

Something broken, confusing, or unsafe? Write to us. We read every message and reply as quickly as we can — safety reports go to the front of the queue. Check the questions below first; a good number of them are answered there in less time than an email takes.

Where to write

Picking the right inbox gets you a faster answer than a single catch-all address would.

support@groupiez.live — accounts, billing, bugs, event listings, and anything that does not fit below.
safety@groupiez.live — harassment, threats, impersonation, safety concerns, and appeals of enforcement decisions.
privacy@groupiez.live — access, export, or deletion of your personal data, and other privacy requests.
venues@groupiez.live — venue page access and venue listing questions.
legal@groupiez.live — legal notices, copyright and trademark claims, and law-enforcement requests.

What to include

These four things usually save a round of back-and-forth:

The email address on your Groupiez account.
Whether you were on iOS, Android, or the web — and the app version if you have it.
A link to the profile, event, or message you are writing about.
A screenshot, if anything looked wrong on screen.

If someone is in danger

Groupiez is not an emergency service and we cannot respond in real time. If you or someone else is in immediate danger, contact your local emergency services first. Once you are safe, tell us at safety@groupiez.live so we can act on the account involved.

Common questions

How do I delete my account?

How do I cancel Groupiez Plus?

I cannot sign in or I forgot my password.

How do I report or block someone?

An event or venue listing is wrong, or my show is missing.

I represent an artist or venue. How do I get access to our page?

Where do I get the app?

Also worth reading

Community Guidelines — what is and is not allowed, and how enforcement works.
Privacy Policy — what we collect and your rights over it.
Terms of Service — including billing and refund terms.